FAQs


How safe is your website?

Our online store is protected by the most up to date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only McCafe Secure, but we also allow for payment’s including credit and debit card through Pay Pal – the safest online payment system available.

How are your products so affordable?

Beautiful aesthetics and quality is often overlooked in a world obsessed with ever increasing prices. Everyone pays for a little logo from a well known brand while the quality remains the same when they buy another brand. At Edge Timepieces, we provide astonishing design with great quality at an affordable price.

The item I want is out of stock, what should I do?

Don't worry. As much as we try to have as much inventory as possible, it might happen that one of our product is out of stock. Send us an email at edgetimepieces@gmail.com and we'll get you one as soon as we can!

How do I change or cancel my order?

Please let us within 1 hour of a cancellation, if not you'll have to wait until your product arrive and ship it back to us! We will make sure to respond as soon as possible at edgetimepieces@gmail.com.

I didn't receive any email confirmation?

Please make sure the email is not in your spam box and that you have waited at least 1 day. If you received nothing, send us an email at edgetimepieces@gmail.com and we'll get back to you shortly.

You will receive another confirmation email within 4 to 6 days notifying you that your item has been shipped.

I received different pricing details in my shipment?

This situation may happen if you live outside of the United States. When shipping to customers outside of the United States we are often required to include customs costs and/or a shipment invoice in your package. The pricing details vary depending on where you live!

I'm a fashion/luxury blogger, how can we work together?

If you have following on Instagram, Facebook or a great blog, please be sure to send us an email at edgetimepieces@gmail.com.

How can I be promoted on your Instagram?

Take a picture with one of our items and post it and tagging us at @edgetimepieces to get a chance to be picked for our weekly customer post!

Any questions about shipping and returns ?

Check out our shipping and return policy :)

Shipping policy
Return Policy